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Arcade/Ticket Sales Attendant

Check-in guests with a welcome and friendly smile, complete the entry transaction accurately and efficiently, informing guest of safety rules such as height and age requirements and upcoming activities and promotions directing for a smooth and hassle free entry into Kentucky Shores.

 

RESPONSIBILITIES:

  * WELCOME all incoming guests in a friendly manner (HUGE SMILES)

  * Greet the guests and then make assessment of their needs and inform and recommend the best package, promotion or bundle offer.

  * Answer multi-line telephone system promptly, answering all questions accurately.   Taking accurate                messages.

  * Operate cash register, make change, process transactions accurately and in a timely  manner.

  * Being attentive to guest needs before they have to ask. Find ways to always say yes.

  * Execute your role's performance standards on a daily basis.

  * Notice opportunities and take action to facilitate social interaction with families.

  * Look for moments to surprise, engage guests with enthusiasm and go beyond using your own authentic      personality.   

  * Create and perform your signature move and interact with guests on an ongoing basis.

  * Report any incidents of misconduct of customers or employees to management immediately.  This             includes stealing, damage of property and drug and alcohol abuse.

  * Give tours of facility if needed and have knowledge of Kentucky Shores.

  * Assist guest in any way possible.

  * To ensure the absolute standards of Kentucky Shores

  * Communicates with management to maintain supplies for information desk.

  * Responsible for keeping arcade, front entrance, bathrooms, birthday party room and patio clean.

  * At the end of shift, doing a count down of drawer and balancing out.

  

Skills

  * Communication

  * Customer Service

  * Professionalism

  * Organization

  * Phone Etiquette

  * Stress Management

  * Ability To Handle Money

  * Minor Mechanical Ability To Work With Arcade Machines. (trainable)